Technical Support

Application Process

Pre Application Submission:
If you have not submitted your application and are having technical difficulties (i.e. cannot create an account, cannot submit payment, etc.), please contact: or the applicant service line at 519-823-1063.
Please note:
  • You cannot submit your application if any errors have been identified upon submission. Please ensure you have fixed all existing errors and try to submit again.
  • You must complete the payment screen, in order for your application to be submitted to the University of Guelph.
Post Application Submission:
If you have paid the application fee and submitted your application but require a change to your application (change a referee, change an email address, add/change an educational institution, etc.) please contact:


If you cannot log into your WebAdvisor account, please contact:

Uploading Documents

If you are having difficulty uploading your documents, please contact:

Your Offer of Admission

If you are having difficulty selecting your response ('I accept) or cannot download a PDF of your offer letter, please contact:

University of Guelph
50 Stone Road East
Guelph, Ontario, N1G 2W1